Refund Policy

Payments & Refunds

Clear terms, so every engagement starts with confidence on both sides.

At Cloudy Coders, every engagement is a partnership built on clarity and trust. The policies below explain how payments, plan changes, cancellations, refunds, and billing concerns are handled — so you know exactly what to expect from day one. We always welcome a conversation before you subscribe or purchase: sharing your goals with our team in advance helps us confirm the right fit and set clear expectations, so you can move forward with complete peace of mind.

Payments, Upgrades & Downgrades

• You remain responsible for any fees incurred on your account. In keeping with our commitment to treating every client fairly and equally, these terms are applied consistently across all accounts and engagements.
• Where an engagement is agreed on an advance-plus-balance basis, the advance is payable before work begins and the remaining balance is due on or before delivery of the agreed work, or at the milestones set out in your proposal.
• Delivery of final work — and the handover of any access, credentials, or licences — is completed once the agreed fees have been received in full.
• For plan or subscription services, upgrades and downgrades take effect from your next billing cycle at the new plan rate. Downgrading may reduce the capacity, features, or stored material available to your account; as these changes take effect at your own request, Cloudy Coders is unable to accept responsibility for any resulting loss.
• We recommend reviewing our full terms and conditions — along with our refund, cancellation, and related policies — before beginning any current or future engagement, so you have a complete understanding of the services, capabilities, and packages we offer.

Refunds

• Each engagement begins the moment your payment is confirmed. Dedicated specialists, licences, and project resources are allocated to your account right away, which is why all payments — including advances — are considered final once processed.
• Rather than issuing reimbursements, our priority is always to make things right through dedicated, continued support. If any part of your experience falls short of the agreed scope, our team will work closely with you to resolve it and deliver the outcome you signed up for.
• Because deliverables and access are provided on the basis of the payments agreed, amounts already paid for work that has been performed or delivered are not returnable.
• Once work has been received, accessed, or put to use, it is regarded as delivered and accepted — and the corresponding payment stands as settled for that work.

Cancellation & Termination

• An account or engagement may only be cancelled by its account owner, and cancellation is completed at the account owner's cost. To keep every request secure and properly recorded, cancellations are processed only through the online control panel or in writing to us; requests made by other informal means are unable to be actioned.
• Cancellations are typically processed within two to three business days. Once complete, account information is permanently removed, and no further charges will apply after your formal cancellation date. Fees already incurred, and amounts for work already performed or delivered, remain payable.
• Cloudy Coders reserves the right, at its sole discretion, to decline or discontinue any current or future use of the Service — or any other Cloudy Coders service — where circumstances reasonably require it. Should a service be discontinued, the files and media associated with the account may no longer be accessible.