Leading bank need salesforce implementation
Salesforce Financial Service Cloud


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About Company

  • The bank has a huge amount of data that is scattered across multiple systems. It was challenging for the bank to consolidate the data and management for decision-making.

  • Low collaboration between customers and agents is due to the complexity of service management and lower transparency.


Project Challenges

  • The bank has a huge amount of data that is scattered across multiple systems. It was challenging for the bank to consolidate the data and management for decision-making.

  • Low collaboration between customers and agents is due to the complexity of service management and lower transparency.

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Solutions

  • We unify the customer’s data to grow their business and relationships.

  • Now it can accelerate digital transformation while delivering the personalised service customers expect.

  • Everyone across their financial institution can visualise customer relationships.

  • Salesforce Financial Service Cloud makes it easy for customers to connect with the bank from anywhere at any time, so banks can track documents to create a single source of truth for customers.


Results

Implementing Salesforce Financial Service Cloud was a game-changer for our client bank. It allowed them to provide better service to their customers while also improving their bottom line. The platform allowed them to streamline their customer data and financial information, giving our employees quick and easy access to the information they need to provide better service.

Customer satisfaction Increased by 79%
Complexity to manage services and data Reduced by 83%
Maintenance cost Reduced by 40%

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